Only customers logging into the app-03 application cluster were affected by this incident. During the period of Nov 19, 2018 21:00 ET to Nov 22, 2018 19:30 ET customers might have experienced slow page loads upon login. AppNeta operations team has deployed a fix for the issue that caused the slowness and is confident that the issue has been resolved.
Thank you for your patience during this incident.
Posted 7 months ago. Nov 23, 2018 - 10:08 EST
We are continuing to monitor app-03.pm.appneta.com application cluster’s health and will be applying a patch to address identified issues on Thursday November 22, 7:30 ET. During short period of time users might not be able to log in to the system.
We appreciate your patience and will post an update should anything change.
Posted 7 months ago. Nov 21, 2018 - 20:09 EST
We have identified performance issues impacting the app-03.pm.appneta.com application cluster. Users might experience slow page loading and response time upon login. Our engineers are actively working towards a resolution.
We appreciate your patience and will post an update on this page when the issue is resolved.
Posted 7 months ago. Nov 21, 2018 - 13:43 EST
This incident affected: AppNeta Performance Manager - App, AppNeta Performance Manager - Login, and AppNeta APIs.