In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 01:01 EST
Scheduled - Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the DE, Frankfurt location.

The planned maintenance window is from 25 January, 2021 at 01:00 am ET through 29 January, 2021 12:00 pm ET. During this maintenance window, you may experience outages or interruptions with Experience Monitoring from that region for up to 60 minutes.

AppNeta Operations
AppNeta Performance Manager - App ? Operational
AppNeta Performance Manager - Login ? Operational
Enterprise Monitoring Points ? Operational
Global Monitoring Points ? Under Maintenance
Experience Monitoring ? Operational
Delivery Monitoring ? Operational
Usage Monitoring ? Operational
AppNeta APIs ? Operational
AppNeta WAN Targets ? Operational
Help & Resources Operational
90 days ago
100.0 % uptime
Today
AppNeta Help Desk ? Operational
90 days ago
100.0 % uptime
Today
Documentation ? Operational
90 days ago
100.0 % uptime
Today
AppNeta Education Portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Posted on Jan 21, 19:00 EST
Data Center Maintenance Jan 25, 20:00-22:00 EST
As part of periodic maintenance, there will be brief interruptions to our New York data center presence on January 25, 2021 between 8:00PM and 11:00PM EDT.

During this time, paths monitoring to our WAN targets at ra01-us-ny.appneta.net and ra02-us-ny.appneta.net will briefly be unavailable. If you are monitoring to these targets, your alert profiles may notify you of this event.

AppNeta Operations
Posted on Jan 18, 14:23 EST
Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the CN, Shanghai location.

The planned maintenance window is from 26th of January, 2021 at 9:00 am ET through to 10:00 am ET. During this maintenance window, you will experience outages or interruptions with Experience Monitoring from that region for up to 30 minutes.

AppNeta Operations
Posted on Jan 22, 15:52 EST
Past Incidents
Jan 25, 2021

Unresolved incident: AppNeta - DE, Frankfurt Global Monitoring Point Maintenance.

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021
Completed - The scheduled maintenance has been completed.
Jan 20, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 20:01 EST
Scheduled - To address an issue causing inability to reset passwords within the AppNeta Performance Manager, AppNeta Operations is performing out-of-band patching on Wednesday, January 20th.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Thank you,
AppNeta Operations
Jan 18, 20:01 EST
Completed - The scheduled maintenance has been completed.
Jan 20, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 13:00 EST
Scheduled - Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the Dubai, United Arab Emirates location.

The planned maintenance window is from 20 January 2021 at 1:00 pm ET through to 3:00 pm ET. During this maintenance window, you may experience outages or interruptions with Experience Monitoring from that region for up to 120 minutes.

AppNeta Operations
Jan 13, 11:12 EST
Jan 19, 2021
Resolved - This incident has been resolved.
Jan 19, 12:03 EST
Identified - We are aware of an issue with the Global Monitoring Points in the DE, Frankfurt region that may affect Experience and Delivery monitoring data from this region. Our operations engineers are currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Jan 19, 03:27 EST
Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021
Completed - The scheduled maintenance has been completed.
Jan 13, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 20:00 EST
Scheduled - As part of periodic maintenance, there will be brief interruptions to our New York data center presence on January 13, 2021 between 8:00PM and 11:00PM EDT.

During this time, paths monitoring to our WAN targets at ra01-us-ny.appneta.net and ra02-us-ny.appneta.net will briefly be unavailable. If you are monitoring to these targets, your alert profiles may notify you of this event.

AppNeta Operations
Dec 16, 13:00 EST
Completed - The scheduled maintenance has been completed.
Jan 13, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 20:00 EST
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Jan 11, 19:00 EST
Resolved - We have addressed the issue in the most recent APM upgrade. Windows Native Monitoring Point downloads are now working as expected
Jan 13, 21:15 EST
Update - We have identified an issue which prevents users from downloading the Native Monitoring Point (NMP) installer for Windows. This issue will be addressed in the next deployment (week of Jan 11th, 2020). In the meantime, if you need to deploy new Windows Native Monitoring Points, please contact support@appneta.com and they will be able to get you going.
Jan 4, 20:56 EST
Identified - We have identified an issue which prevents users from downloading the Native Monitoring Point (NMP) installer for Windows. Our engineers are currently investigating the issue.
Jan 4, 16:32 EST
Jan 12, 2021
Resolved - This incident has been resolved.
Jan 12, 10:21 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 12, 10:20 EST
Identified - We are aware of an issue with the Global Monitoring Points in the Ankara, Turkey region that may affect Experience and Delivery monitoring data from this region. Our operations engineers are currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Jan 12, 08:25 EST
Jan 11, 2021
Completed - The scheduled maintenance has been completed.
Jan 11, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 20:00 EST
Scheduled - As part of periodic maintenance, there may be brief interruptions to our New York data center presence on January 11, 2021 between 8:00PM and 11:00PM EDT.

During this time, paths monitoring to our WAN targets at ra01-us-ny.appneta.net and ra02-us-ny.appneta.net may briefly be unavailable. If you are monitoring to these targets, your alert profiles may notify you of this event.

AppNeta Operations
Dec 16, 12:52 EST
Completed - The scheduled maintenance has been completed.
Jan 11, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 20:00 EST
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Jan 7, 19:00 EST