All Systems Operational
AppNeta Performance Manager - App ? Operational
AppNeta Performance Manager - Login ? Operational
Enterprise Monitoring Points ? Operational
Global Monitoring Points ? Operational
Experience Monitoring ? Operational
Delivery Monitoring ? Operational
Usage Monitoring ? Operational
AppNeta APIs ? Operational
Help & Resources Operational
90 days ago
100.0 % uptime
Today
AppNeta Help Desk ? Operational
90 days ago
100.0 % uptime
Today
Documentation ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Posted on Mar 19, 19:58 EDT
Data Center Maintenance Mar 27, 20:00-22:00 EDT
As part of periodic maintenance, there will be a brief interruption to our Boston, MA data center presence on March 27, 2019 between 8:00PM and 10:00PM EDT.

During this time, paths monitoring to our responder targets at ra01-us-ma and ra02-us-ma will briefly be unavailable. If you are monitoring to these targets, your alert profiles may notify you of this event.

AppNeta Operations
Posted on Mar 18, 19:08 EDT
Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the Miami location.

The planned maintenance window is on 28th May 2017 at 3:00 am ET through to 7:00 am ET. During this maintenance window, you may experience outages or interruptions with Experience Monitoring from that region for up to 45 minutes.

AppNeta Operations
Posted on Mar 20, 19:21 EDT
Past Incidents
Mar 21, 2019

No incidents reported today.

Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019
Resolved - This incident has been resolved.
Mar 16, 14:13 EDT
Monitoring - We are aware of an issue with the Global Monitoring Points in the Rio de Janeiro region that may affect Experience and Delivery monitoring data from this region. Our operations engineers are currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Mar 16, 02:27 EDT
Mar 15, 2019

No incidents reported.

Mar 14, 2019
Resolved - This incident has been resolved.
Mar 14, 22:57 EDT
Monitoring - We are aware of an issue with the Global Monitoring Points in the Hong Kong region that may affect Experience and Delivery monitoring data from this region. Our operations engineers are currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Mar 14, 19:22 EDT
Completed - The scheduled maintenance has been completed.
Mar 14, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 20:00 EDT
Scheduled - For customers logging into the app-01 application cluster, we have
scheduled an emergency maintenance update on Thursday, March 14 at 8:00PM EST for AppNeta Performance Manager.

For a brief time during this window, you may not be able to log in.

* The upgrade will not produce any gaps in your Delivery or Usage monitoring
history, however there may be a small gap in Experience monitoring history
(typically no more than 10 minutes) at the time your instance is upgraded.

* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to
start or are running during this window will need to be restarted.

Thank you for your patience.
Mar 14, 17:12 EDT
Completed - The scheduled maintenance has been completed.
Mar 14, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 17:00 EDT
Scheduled - Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the HK, Hongkong location.

The planned maintenance window is from 14th March 2019 at 5:00 pm ET through to 9:00 pm ET. During this maintenance window, you may experience outages or interruptions with Experience Monitoring from that region for up to 4 hours.

AppNeta Operations
Mar 8, 12:34 EST
Resolved - This issue has been resolved. Thank you for your patience.

AppNeta Operations
Mar 14, 15:00 EDT
Update - We identified the problem as being caused by a networking issue affecting our infrastructure provider at the Chicago location. They are currently working to remediate the problem.
Mar 14, 14:46 EDT
Monitoring - We are aware of an issue with the Global Monitoring Points in the Chicago region that may affect Experience and Delivery monitoring data from this region. Our operations engineers are currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Mar 14, 14:24 EDT
Resolved - This incident has been resolved.
Mar 14, 13:37 EDT
Monitoring - We are aware of an issue with the Global Monitoring Points in the Ljubljana region that may affect Experience and Delivery monitoring data from this region. Our operations engineers are currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Mar 14, 08:56 EDT
Resolved - This incident has been resolved.
Mar 14, 13:37 EDT
Monitoring - We are aware of an issue with the Global Monitoring Points in the Honolulu region that may affect Experience and Delivery monitoring data from this region. Our operations engineers are currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Mar 14, 11:59 EDT
Resolved - This incident has been resolved.
Mar 14, 08:57 EDT
Monitoring - We are aware of an issue with the Global Monitoring Points in the Rio de Janeiro region that may affect Experience and Delivery monitoring data from this region. Our operations engineers are currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Mar 13, 23:42 EDT
Completed - The scheduled maintenance has been completed.
Mar 14, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 21:00 EDT
Scheduled - Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the IT, Milano location.

The planned maintenance window is from 13th March 2019 at 9:00 pm ET through to 14th March 2019 at 3:00 am ET. During this maintenance window, you may experience outages or interruptions with Experience Monitoring from that region for up to 6 hours.

AppNeta Operations
Mar 11, 13:19 EDT
Mar 13, 2019
Completed - Maintenance has been temporarily postponed and will not be occurring tonight at the scheduled time. We will post a new notification, so please check back on this page.
Mar 13, 19:00 EDT
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Mar 11, 19:55 EDT
Mar 12, 2019

No incidents reported.

Mar 11, 2019
Completed - The scheduled maintenance has been completed.
Mar 11, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 20:00 EDT
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Mar 4, 13:21 EST
Mar 10, 2019

No incidents reported.

Mar 9, 2019

No incidents reported.

Mar 8, 2019

No incidents reported.

Mar 7, 2019
Completed - The scheduled maintenance has been completed.
Mar 7, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 20:01 EST
Scheduled - For customers logging into the app-11.pm.appneta.com application cluster, we have
scheduled an emergency maintenance update on Thursday, March 7 from 8PM - 10PM EST for AppNeta Performance Manager.

For a brief time during this window, you may not be able to log in.

* The upgrade will not produce any gaps in your Delivery or Usage monitoring
history, however there may be a small gap in Experience monitoring history
(typically no more than 10 minutes) at the time your instance is upgraded.

* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to
start or are running during this window will need to be restarted.

Thank you for your patience.
Mar 7, 17:08 EST
Completed - This update was done on Feb 28th, details here: https://status.appneta.com/incidents/yg7yj264k8jy
Mar 7, 11:30 EST
Update - Today's scheduled enterprise monitoring point update is postponed. A new date will be announced soon. Sorry for the inconvenience.
Feb 5, 14:18 EST
Scheduled - Enterprise monitoring points will be upgraded on February 5, 2019 between 8pm and 11pm ET. This upgrade may result in a gap of up to 15 minutes in Experience and Delivery monitoring history, and no alerting from these locations during the upgrade.

Only monitoring points configured as 'Managed' will be automatically upgraded during this time window. Monitoring points configured as ‘Scheduled’ will be upgraded during their next scheduled time and those configured as ‘Manual’ will not be automatically upgraded. Monitoring point upgrade type is configured on the Manage Monitoring Points page.

Please note that this is a mandatory upgrade. In order to facilitate a more robust image-based upgrade process that will be available in future software releases, all affected monitoring points must first be upgraded to this release.

The release notes for this release have been posted to our documentation portal. It describes all of the new features and resolved issues included in this release.

This page always has the most up-to-date information regarding the status of the AppNeta service. Please subscribe to receive reminders about service interruptions.
Feb 1, 20:13 EST
Resolved - Only customers logging into the app-13 application cluster were affected by this incident. During the period of March 06, 2019 01:30 ET to March 06, 2019 02:30 ET customers might have experienced slow page loads upon login.

Thank you for your patience during this incident.
Mar 7, 02:40 EST
Investigating - We have identified performance issues impacting the app-13.pm.appneta.com application cluster. Users might experience slow page loading and response time upon login. Our engineers are actively working towards a resolution. We appreciate your patience and will post an update on this page when the issue is resolved. AppNeta Operations
Mar 7, 02:23 EST