Monitoring - AppNeta Engineering has performed recovery against the majority of affected data. We are addressing any remaining gaps as we review and validate the data. We will post an update once we've completed this validation.
Jun 15, 15:20 EDT
Update - The root cause of this issue has been addressed, and all new blocks of Usage data will display correctly. AppNeta Engineering is still working on the remediation of older blocks of data, which may still appear missing. We will post an update once we have addressed these older blocks.
Jun 2, 16:59 EDT
Identified - The issue has been identified and a fix is being implemented.
May 26, 13:24 EDT
Investigating - AppNeta has identified a problem which may cause blocks of historical Usage data to appear missing for R-Series Monitoring Points. Although this data may appear incomplete, it is saved and will display correctly once a remediation has been put in place.

AppNeta Engineering has identified the source of the problem and will issue a software fix in our next production deployments. We will post an update and a post-mortem once this issue has been addressed.
May 26, 13:24 EDT
AppNeta Performance Manager - App ? Operational
AppNeta Performance Manager - Login ? Operational
Enterprise Monitoring Points ? Operational
Global Monitoring Points ? Operational
Experience Monitoring ? Operational
Delivery Monitoring ? Operational
Usage Monitoring ? Operational
AppNeta APIs ? Operational
AppNeta WAN Targets ? Operational
Help & Resources Operational
90 days ago
100.0 % uptime
Today
AppNeta Help Desk ? Operational
90 days ago
100.0 % uptime
Today
Documentation ? Operational
90 days ago
100.0 % uptime
Today
AppNeta Education Portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 22, 2021

No incidents reported today.

Jun 21, 2021
Completed - The scheduled maintenance has been completed.
Jun 21, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 20:01 EDT
Scheduled - Enterprise monitoring points will be upgraded on June 21, 2021 between 8pm and 11pm ET. This upgrade may result in a gap of up to 15 minutes in Experience and Delivery monitoring history, and no alerting from these locations during the upgrade.

Only monitoring points configured as 'Managed' will be automatically upgraded during this time window. Monitoring points configured as ‘Scheduled’ will be upgraded during their next scheduled time and those configured as ‘Manual’ will not be automatically upgraded. Monitoring point upgrade type is configured on the Manage Monitoring Points page.

The release notes for this release have been posted to our documentation portal. It describes all of the new features and resolved issues included in this release.

This page always has the most up-to-date information regarding the status of the AppNeta service. Please subscribe to receive reminders about service interruptions.
Jun 17, 12:26 EDT
Completed - This maintenance is now complete.
Jun 21, 14:27 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 13:01 EDT
Scheduled - On Monday, June 21st, AppNeta Engineering is planning to perform maintenance against our Microsoft Azure based Global Monitoring Point infrastructure. This maintenance will begin at 1pm EST and will conclude at 3pm EST. During this time, Global Monitoring Point connections may be interrupted for brief periods.
Jun 17, 14:30 EDT
Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021
Resolved - The app-11 application node, we experienced a brief disconnection of monitoring points this morning at 11:19am EST. Monitoring points began reconnecting at 11:23am EST and the significant majority of monitoring points had re-connected by 11:29am EST.

AppNeta Engineering is investigating the root cause of this issue and will post a post-mortem once our investigation is complete.
Jun 18, 12:51 EDT
Jun 17, 2021

No incidents reported.

Jun 16, 2021
Completed - The scheduled maintenance has been completed.
Jun 16, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 20:00 EDT
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Jun 14, 19:00 EDT
Jun 15, 2021
Jun 14, 2021
Completed - The scheduled maintenance has been completed.
Jun 14, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 20:00 EDT
Scheduled - Maintenance will be performed at our Santa Clara, CA data center presence on June 14th, 2021 between 8:00PM and 11:00PM ET.

During this time, we do not anticipate any interruption to paths monitoring to our WAN targets at ra01-us-ca.appneta.net and ra02-us-ca.appneta.net.  As with any maintenance, there is however, an inherent risk of an unexpected interruption.  

AppNeta Operations
Jun 7, 13:41 EDT
Completed - The scheduled maintenance has been completed.
Jun 14, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 20:01 EDT
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Jun 10, 19:00 EDT
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.