Monitoring - We have mitigated the issue and new logins should be working as expected.
Jan 19, 17:16 EST
Identified - AppNeta Engineering has identified a problem causing issues with logins to APM. We are working on the issue and will post an update here shortly.
Jan 19, 17:14 EST
AppNeta Performance Manager - App ? Operational
AppNeta Performance Manager - Login ? Operational
Enterprise Monitoring Points ? Operational
Global Monitoring Points ? Operational
Experience Monitoring ? Operational
Delivery Monitoring ? Operational
Usage Monitoring ? Operational
AppNeta APIs ? Operational
AppNeta WAN Targets ? Operational
Help & Resources Operational
90 days ago
100.0 % uptime
Today
AppNeta Help Desk ? Operational
90 days ago
100.0 % uptime
Today
Documentation ? Operational
90 days ago
100.0 % uptime
Today
AppNeta Education Portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 19, 2022

Unresolved incident: APM - Login Issues.

Jan 18, 2022
Completed - The Global Monitoring Point Upgrade is complete.
Jan 18, 18:13 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 18:00 EST
Scheduled - On Tuesday, January 18th, AppNeta Engineering is planning to upgrade Microsoft Azure based Global Monitoring Points to the latest version. This maintenance will begin at 6pm EST and will conclude at 8pm EST. During this time, Global Monitoring Point connections may be interrupted for brief periods.
Jan 13, 21:26 EST
Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022
Resolved - We've addressed the issues with access to docs.appneta.com.
Jan 13, 01:23 EST
Investigating - We have identified an ongoing issue with docs.appneta.com. AppNeta Engineering team is currently working actively to resolve this issue.
Jan 12, 22:08 EST
Jan 12, 2022
Completed - The scheduled maintenance has been completed.
Jan 12, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 20:00 EST
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Jan 10, 19:00 EST
Jan 11, 2022
Resolved - A fix has been implemented for SSO customers who login via SSO directly to their application servers. All SSO users should be able to login as expected.
Jan 11, 19:30 EST
Identified - AppNeta Engineering has mitigated the issue for users who login to SSO via signon.pm.appneta.com. Users who login via SSO directly to their application server may still have issues. We are continuing to work to address this.
Jan 11, 13:03 EST
Investigating - AppNeta Engineering has identified an issue which is causing some single sign-on users to be unable to log in. We are investigating this issue and will post updates here.
Jan 11, 12:23 EST
Resolved - This maintenance has been completed.
Jan 11, 19:25 EST
Investigating - For customers logging into the App-01 and App-03 application nodes, we have
scheduled an emergency maintenance update on Tuesday, Jan 11 at 19:10 EST for AppNeta Performance Manager.

For a brief time during this window, you may not be able to log in.

* The upgrade will not produce any gaps in your Delivery or Usage monitoring
history, however there may be a small gap in Experience monitoring history
(typically no more than 10 minutes) at the time your instance is upgraded.

* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to
start or are running during this window will need to be restarted.

Thank you for your patience.
Jan 11, 19:08 EST
Jan 10, 2022
Completed - The scheduled maintenance has been completed.
Jan 10, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 20:00 EST
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Jan 6, 19:00 EST
Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022
Resolved - This issue is resolved. Appneta Engineering will conduct a post-mortem and will post it here.
Jan 7, 14:32 EST
Monitoring - AppNeta Engineering has implemented a fix and we believe this issue is mitigated. We will continue to test and monitor to ensure this fix is comprehensive.
Jan 7, 13:25 EST
Investigating - AppNeta has identified an issue which is preventing single sign-on (SSO) users from logging in.

We are investigating the issue and will provide updates here.
Jan 7, 12:58 EST
Jan 6, 2022

No incidents reported.

Jan 5, 2022

No incidents reported.