AppNeta Performance Manager Service Upgrade
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 20:00 EDT
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Scheduled Application Performance Detail Reports are not being delivered
Identified - We have identified an issue with Scheduled Application Performance Detail Reports not being delivered to the users. Issue is affecting all the production instances. Our engineers are currently working on the resolution.

We appreciate your patience and will post updates to this incident as it progresses.
Jun 1, 16:34 EDT
Uptime over the past 90 days. View historical uptime.
AppNeta Performance Manager - App ? Operational
AppNeta Performance Manager - Login ? Operational
Enterprise Monitoring Points ? Operational
Global Monitoring Points ? Operational
Experience Monitoring ? Operational
Delivery Monitoring ? Operational
Usage Monitoring ? Operational
AppNeta APIs ? Operational
Help & Resources Operational
90 days ago
100.0 % uptime
Today
AppNeta Help Desk ? Operational
90 days ago
100.0 % uptime
Today
Documentation ? Operational
90 days ago
100.0 % uptime
Today
AppNeta Education Portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Jun 3, 2020
AppNeta - USA, New York City Monitoring Point Disruption
Resolved - The networking issue has been resolved.
Jun 3, 14:10 EDT
Identified - We are aware of an networking issue with the Global Monitoring Points in USA, New York City region that may affect Experience and Delivery monitoring data from this region. Our operations engineers are currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Jun 3, 12:49 EDT
Jun 2, 2020

No incidents reported.

Jun 1, 2020
AppNeta Performance Manager Service Upgrade
Completed - The scheduled maintenance has been completed.
Jun 1, 20:19 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 1, 20:19 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 20:01 EDT
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
May 28, 19:00 EDT
Missing Path Route records
Resolved - The issue has been resolved. Path Route data is being retrieved without issues and available in the APM UI.
Jun 1, 10:37 EDT
Identified - We have identified the issue and are working towards resolution with a short service disruption. This may require logged in users having to log in again.
Jun 1, 10:22 EDT
Investigating - We are currently experiencing issues retrieving Path Route records due to an issue in our traceroute pipeline. Traceroutes continue to be persisted without issues, long-term data loss is not expected. Our engineers are currently investigating the issue.

We appreciate your patience and will post updates to this incident as resolution progresses.
Jun 1, 09:56 EDT
May 31, 2020

No incidents reported.

May 30, 2020
Issue with user login to AppNeta Performance Manager
Resolved - We have resolved the login issue. Thanks for your patience.
May 30, 21:08 EDT
Investigating - We are currently experiencing an issue with user logins through https://login.appneta.com or https://signon.pm.appneta.com. Logging in directly to your application node (eg https://app-01.pm.appneta.com) continues to work. We are currently investigating the issue and will provide further updates. Thank you for your patience.
May 30, 20:05 EDT
May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020

No incidents reported.

May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020
AppNeta - KR, Seoul Global Monitoring Point Disruption
Resolved - The issue has been resolved.
May 24, 18:13 EDT
Identified - We are aware of an issue with the Global Monitoring Points in KR, Seoul region that may affect Experience and Delivery monitoring data from this region. Our operations engineers are currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
May 24, 15:53 EDT
May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020
AppNeta Performance Manager Service Upgrade
Completed - The scheduled maintenance has been completed.
May 21, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 20:00 EDT
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
May 18, 19:00 EDT
May 20, 2020

No incidents reported.

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