All Systems Operational
AppNeta Performance Manager - App ? Operational
AppNeta Performance Manager - Login ? Operational
Enterprise Monitoring Points ? Operational
Global Monitoring Points ? Operational
Experience Monitoring ? Operational
Delivery Monitoring ? Operational
Usage Monitoring ? Operational
AppNeta APIs ? Operational
Help & Resources Operational
90 days ago
100.0 % uptime
Today
AppNeta Help Desk ? Operational
90 days ago
100.0 % uptime
Today
Documentation ? Operational
90 days ago
100.0 % uptime
Today
AppNeta Education Portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the US, Atlanta location.

The planned maintenance window is from 11 March 2020 at 10:00 pm ET through to 12 March 06:00 am ET. During this maintenance window, you may experience outages or interruptions with Experience Monitoring from that region for up to 8 hours.

AppNeta Operations
Posted on Feb 27, 11:35 EST
Please be aware that due to important maintenance there will be a Global Monitoring Points service interruption at the US, Atlanta location.

The planned maintenance window is from 12 March 2020 at 10:00 pm ET through to 13 March 06:00 am ET. During this maintenance window, you may experience outages or interruptions with Experience Monitoring from that region for up to 8 hours.

AppNeta Operations
Posted on Feb 27, 11:38 EST
Past Incidents
Feb 28, 2020
Completed - The scheduled maintenance has been completed.
Feb 28, 06:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 22:45 EST
Scheduled - Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the Canada, Toronto location.

The planned maintenance window is from 27 February 2020 at 10:00 PM ET through to 28 February 6:00 AM ET. During this maintenance window, you may experience outages or interruptions with Experience Monitoring from that region for up to 8 hours.

AppNeta Operations
Feb 27, 22:41 EST
Feb 26, 2020
Completed - The scheduled maintenance has been completed.
Feb 26, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 20:03 EST
Scheduled - Enterprise monitoring points (m50 and m70 only) will be upgraded on February 26, 2020 between 8pm and 11pm ET. This upgrade may result in a gap of up to 20 minutes in Experience and Delivery monitoring history, and no alerting from these locations during the upgrade.

Only monitoring points configured as 'Managed' will be automatically upgraded during this time window. Monitoring points configured as ‘Scheduled’ will be upgraded during their next scheduled time and those configured as ‘Manual’ will not be automatically upgraded. Monitoring point upgrade type is configured on the Manage Monitoring Points page.

The release notes for this release have been posted to our documentation portal. It describes all of the new features and resolved issues included in this release.

This page always has the most up-to-date information regarding the status of the AppNeta service. Please subscribe to receive reminders about service interruptions.
Feb 25, 02:36 EST
Completed - The scheduled maintenance has been completed.
Feb 26, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 20:03 EST
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Feb 24, 19:00 EST
Feb 25, 2020

No incidents reported.

Feb 24, 2020
Completed - The scheduled maintenance has been completed.
Feb 24, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 20:00 EST
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Feb 20, 19:00 EST
Resolved - This issue has been resolved. All Network Change Events are triggering normally and match the changes shown in the Network View in route visualization.
Feb 24, 18:02 EST
Monitoring - The solution for the issue has been deployed in production. You may see elevated Network Change Events as the system catches up with newly advertised prefixes. We are currently monitoring the fix.
Feb 24, 12:43 EST
Update - We have verified a fix for this issue and are scheduling the deployment for Monday, February 24th at 11:00 am ET. For a 4 hour window following this update you may see elevated Network Change Events as the system catches up with newly advertised prefixes. After this window, the system will be back to normal operation. All Network Change Events will be triggering normally and will match changes shown in the Network View in route visualization. Thank you for your patience as we work through this issue. We will post a further status update confirming completion of the change and stability in this part of the service.
Feb 20, 21:26 EST
Identified - We have identified an issue where BGP data in our system has not been updating. This has affected both Public and Private Cloud customers but is limited to newly advertised prefixes. The issue may affect a small subset of routes in the Network View in route visualization and Network Change Events. The Hops View was not affected. We have identified the source of the problem and are scheduling deployment of the fix.
Feb 19, 13:07 EST
Feb 23, 2020

No incidents reported.

Feb 22, 2020

No incidents reported.

Feb 21, 2020

No incidents reported.

Feb 20, 2020
Completed - The scheduled maintenance has been completed.
Feb 20, 07:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 07:00 EST
Scheduled - Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the Sydney, New South Wales location.

The planned maintenance window is from 2020-020-20 at 7:00am ET through to 7:30 am ET. During this maintenance window, you may experience outages or interruptions with Experience Monitoring from that region for up to 30 minutes.

AppNeta Operations
Feb 12, 18:55 EST
Feb 19, 2020
Completed - The scheduled maintenance has been completed.
Feb 19, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 18:00 EST
Scheduled - Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the BR, Rio de Janeiro location.

The planned maintenance window is from 19 Feb 2020 at 06:00 pm ET through to 10:00 pm ET. During this maintenance window, you may experience outages or interruptions with Experience Monitoring from that region for up to 4 hours.

AppNeta Operations
Feb 3, 12:43 EST
Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020
Resolved - This incident has been resolved.
Feb 14, 01:39 EST
Monitoring - We have applied a configuration update to affected Paths and are monitoring the results. This has addressed the imminent packet loss issue.

We are continuing to monitor and will follow with further details.
Feb 14, 00:45 EST
Identified - We have detected an issue that can lead to Delivery monitoring with voice codec G.729 reporting high levels of voice packet loss (100%) with applicable alert profile violation events triggered.

The issue is affecting all application nodes. Our Engineering team is currently investigating the root cause and working towards resolving the issue.

We appreciate your patience and will post updates as resolution progresses.
Feb 13, 21:59 EST