All Systems Operational
AppNeta Performance Manager - App   ? Operational
AppNeta Performance Manager - Login   ? Operational
Enterprise Monitoring Points   ? Operational
Global Monitoring Points   ? Operational
Experience Monitoring   ? Operational
Delivery Monitoring   ? Operational
Usage Monitoring   ? Operational
AppNeta APIs   ? Operational
Help & Resources Operational
90 days ago
100.0 % uptime
Today
AppNeta Help Desk   ? Operational
90 days ago
100.0 % uptime
Today
Documentation   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the TR, Ankara location.

The planned maintenance window is from 23rd October 2018 at 2:00 am ET through to 4:00 am ET. During this maintenance window, you may experience outages or interruptions with Experience Monitoring from that region for up to 15 minutes.

AppNeta Operations
Posted on Oct 16, 16:57 EDT
Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Posted on Oct 18, 18:34 EDT
Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the BG, Sofia location.

The planned maintenance window is from 29th October 2018 at 8:00 pm ET through to 00:00 am ET. During this maintenance window, you may experience outages or interruptions with Experience Monitoring from that region for up to 45 minutes.

AppNeta Operations
Posted on Oct 22, 13:11 EDT
Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the BR, Rio de Janeiro location.

The planned maintenance window is from 29th October 2018 at 11:00 pm ET through to 6:00 am ET. During this maintenance window, you may experience outages or interruptions with Experience Monitoring from that region for up to 45 minutes.

AppNeta Operations
Posted on Oct 22, 18:09 EDT
Past Incidents
Oct 22, 2018
Completed - The scheduled maintenance has been completed.
Oct 22, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 20:00 EDT
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Oct 18, 18:33 EDT
Oct 21, 2018
Completed - The scheduled maintenance has been completed.
Oct 21, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 00:00 EDT
Scheduled - Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the MX, Mexico City location.

The planned maintenance window is from 21st October 2018 at 12:00 am ET through to 6:00 am ET. During this maintenance window, you may experience outages or interruptions with Experience Monitoring from that region for up to 60 minutes.

AppNeta Operations
Oct 17, 12:37 EDT
Oct 20, 2018

No incidents reported.

Oct 19, 2018
Resolved - As part of ongoing security improvements one component depended on for ingestion of traceroute data became unreachable by other subsystems. This caused a large backlog of traceroute data to build up.

After identifying the root cause and correcting it, it took several hours to process the backlog of data. All data has since been persisted and at this time we do not see evidence of a loss of information.

We apologise for the processing delay. Thank you for your patience.
Oct 19, 12:39 EDT
Monitoring - We are currently experiencing processing delays in our traceroute data pipeline. New traceroute data is being delayed approximately one hour before becoming available in the AppNeta Performance Manager.

We have identified the issue and working on a resolution. We will continue to monitor this issue and provide updates as soon as they are available.

Thank you for your patience.
Oct 18, 15:23 EDT
Oct 18, 2018
Completed - The scheduled maintenance has been completed.
Oct 18, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 10:00 EDT
Scheduled - Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the US, Los Angeles location.

The planned maintenance window is from 18th October 2018 at 10:00 am ET through to 11:00 am ET. During this maintenance window, there are no expected outages or interruptions.

AppNeta Operations
Oct 16, 17:01 EDT
Resolved - This incident has been resolved.
Oct 18, 01:46 EDT
Update - We are continuing to monitor for any further issues.
Oct 18, 01:46 EDT
Monitoring - We are aware of a routing issue with the Global Monitoring Points in the US, Denver region that may affect Experience and Delivery monitoring data from this region. Our service provider is currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Oct 18, 00:57 EDT
Oct 17, 2018

No incidents reported.

Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018
Completed - The scheduled maintenance has been completed.
Oct 11, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 20:00 EDT
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Oct 5, 15:32 EDT
Oct 10, 2018

No incidents reported.

Oct 9, 2018
Completed - The scheduled maintenance has been completed.
Oct 9, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 20:00 EDT
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Oct 5, 15:29 EDT
Oct 8, 2018

No incidents reported.