All Systems Operational
AppNeta Performance Manager - App ? Operational
AppNeta Performance Manager - Login ? Operational
Enterprise Monitoring Points ? Operational
Global Monitoring Points ? Operational
Experience Monitoring ? Operational
Delivery Monitoring ? Operational
Usage Monitoring ? Operational
AppNeta APIs ? Operational
Help & Resources Operational
90 days ago
100.0 % uptime
Today
AppNeta Help Desk ? Operational
90 days ago
100.0 % uptime
Today
Documentation ? Operational
90 days ago
100.0 % uptime
Today
AppNeta Education Portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Aug 21, 2019
Resolved - All services in SI, Ljubljana have been restored.

The outage was caused by a routing problem in the data center provider's network, and the outage lasted 45 minutes.

Thank you for your patience.

AppNeta Operations
Aug 21, 10:23 EDT
Monitoring - We are aware of an issue with the Global Monitoring Points in the SI, Ljubljana region that may affect Experience and Delivery monitoring data from this region. Our data center partner is currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Aug 21, 04:34 EDT
Aug 20, 2019

No incidents reported.

Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019
Completed - The scheduled maintenance has been completed.
Aug 15, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 20:30 EDT
Scheduled - Please note that between 2019-08-15 8:30PM ET and 2019-08-15 9:00PM ET, the AppNeta Education Portal will be unavailable to access due to routine platform maintenance. The maintenance is expected to take less than 30 minutes.
Aug 14, 18:45 EDT
Resolved - This incident has been resolved.
Aug 15, 02:35 EDT
Investigating - We are aware of an issue with the Global Monitoring Points in the Tokyo, Japan region that may affect Experience and Delivery monitoring data from this region. Our operations engineers are currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Aug 14, 19:41 EDT
Aug 14, 2019
Completed - The scheduled maintenance has been completed.
Aug 14, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 20:00 EDT
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Aug 12, 19:00 EDT
Completed - The scheduled maintenance has been completed.
Aug 14, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 13:06 EDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 12, 16:09 EDT
Scheduled - Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the USA, Chicago location.

The planned maintenance window is from August 14, 2019 at 1:00 pm ET through to 3:00 pm ET. During this maintenance window, you may experience outages or interruptions with Experience Monitoring from that region for up to 45 minutes.

AppNeta Operations
Aug 12, 16:08 EDT
Aug 13, 2019
Completed - The scheduled maintenance has been completed.
Aug 13, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 13:02 EDT
Scheduled - Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the USA, Denver location.

The planned maintenance window is from August 13, 2019 at 1:00 pm ET through to 3:00 pm ET. During this maintenance window, you may experience outages or interruptions with Experience Monitoring from that region for up to 45 minutes.

AppNeta Operations
Aug 7, 13:35 EDT
Resolved - This incident has been resolved.
Aug 13, 12:17 EDT
Update - We are continuing to investigate this issue.
Aug 13, 12:05 EDT
Investigating - We are aware of an issue with the Global Monitoring Points in the BR, Rio De Janeiro region that may affect Experience and Delivery monitoring data from this region. Our operations engineers are currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Aug 12, 22:57 EDT
Aug 12, 2019
Completed - The scheduled maintenance has been completed.
Aug 12, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 20:03 EDT
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Aug 8, 19:34 EDT
Completed - The scheduled maintenance has been completed.
Aug 12, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 13:10 EDT
Scheduled - Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the USA, Chicago location.

The planned maintenance window is from August 12, 2019 at 1:00 pm ET through to 3:00 pm ET. During this maintenance window, you may experience outages or interruptions with Experience Monitoring from that region for up to 45 minutes.

AppNeta Operations
Aug 7, 13:37 EDT
Aug 11, 2019

No incidents reported.

Aug 10, 2019
Resolved - The issue with Global Monitoring Points in CA, Vancouver region has been resolved. We are continuing to monitor the status of this region, and will provide updates if anything changes.

We apologize for any inconvenience this may have caused.

AppNeta Operations
Aug 10, 13:25 EDT
Identified - There are routing issues at our location CA, Vancouver resulting in a service disruption. We're in contact with our service provider and will provide update shortly.

We appreciate your continued patience.

AppNeta Operations
Aug 10, 04:15 EDT
Investigating - We are aware of an issue with the Global Monitoring Points in the 'CA - Vancouver' region that may affect Experience and Delivery monitoring data from this region. Our operations engineers are currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Aug 10, 03:49 EDT
Aug 9, 2019

No incidents reported.

Aug 8, 2019
Completed - The scheduled maintenance has been completed.
Aug 8, 20:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 20:00 EDT
Scheduled - For customers logging into the App-11 (https://app-11.pm.appneta.com) and App-13 (https://app-13.pm.appneta.com) application node, we have scheduled an emergency maintenance update on Thursday, August 8th, 20:00 EST for AppNeta Performance Manager.

We have detected an issue with a revoked digital signature in the Windows Software Sequencer. Instance maintenance is required to deploy the updated digital signature. AppNeta deployments not currently using Windows Software Sequencers are not affected. Following maintenance, affected users will be able to download a new Windows Sequencer installer normally from 'Manage Monitoring Points' settings page.

* The downtime will be less than 10 mins and there will be no data loss, the customers will not be able to login during the upgrade.

* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to
start or are running during this window will need to be restarted.

Thank you for your patience.
Aug 7, 17:27 EDT
Completed - The scheduled maintenance has been completed.
Aug 8, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 13:00 EDT
Scheduled - Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the US, Los Angeles location.

The planned maintenance window is from August 8 2019 at 1:00 pm ET through to 3:00 pm ET. During this maintenance window, you may experience outages or interruptions with Experience Monitoring from that region for up to 45 minutes.

AppNeta Operations
Aug 5, 12:08 EDT
Aug 7, 2019
Completed - The scheduled maintenance has been completed.
Aug 7, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 18:00 EDT
Scheduled - Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the DE, Frankfurt location.

The planned maintenance window is from the 7th of August 2019 at 6:00 pm ET through to 10:00 pm ET. During this maintenance window, you may experience brief outages or interruptions with Experience Monitoring from that region for up to 4 hours.

AppNeta Operations
Jul 26, 13:01 EDT
Completed - The scheduled maintenance has been completed.
Aug 7, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 13:00 EDT
Scheduled - Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the US, Miami location.

The planned maintenance window is from August 7 2019 at 1:00 pm ET through to 3:00 pm ET. During this maintenance window, you may experience outages or interruptions with Experience Monitoring from that region for up to 45 minutes.

AppNeta Operations
Aug 5, 12:06 EDT
Resolved - The issue with Global Monitoring Points in India, Delhi Region has been resolved. We are continuing to monitor the status of this region, and will provide updates if anything changes.

We apologize for any inconvenience this may have caused.
Aug 7, 09:47 EDT
Monitoring - We are aware of an issue with the Global Monitoring Points in the India, Delhi region that may affect Experience and Delivery monitoring data from this region. Our operations engineers are currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Aug 7, 04:36 EDT
Resolved - The issue with Global Monitoring Points in India, Chennai Region has been resolved. We are continuing to monitor the status of this region, and will provide updates if anything changes.

We apologize for any inconvenience this may have caused.
Aug 7, 09:46 EDT
Monitoring - We are aware of an issue with the Global Monitoring Points in the India, Chennai region that may affect Experience and Delivery monitoring data from this region. Our operations engineers are currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Aug 7, 04:40 EDT