AppNeta Services Status

Aug 5, 2021

Multiple Application Nodes - Monitoring Point instabililty

Resolved - AppNeta Engineering has addressed this issue. We will conduct a post-mortem and post it here.
Aug 5, 19:13 EDT

Investigating - We are still getting reports of some customers experiencing issues with small numbers of Monitoring Points. AppNeta Engineering is continuing to investigate this issue and will post any further updates here.
Jul 22, 17:19 EDT

Update - We are continuing to monitor for any further issues.
Jul 13, 15:38 EDT

Monitoring - Our emergency maintenance has completed and all systems should now be working correctly.
Jul 13, 15:37 EDT

Update - AppNeta is performing emergency maintenance at 3pm EST. During this brief window, APM may be unavailable.
Jul 13, 14:44 EDT

Update - AppNeta Engineering is continuing to investigate this issue. We will post updates as more information becomes available.
Jul 13, 12:51 EDT

Investigating - AppNeta Engineering has identified an issue being experienced by several application nodes, whereby small numbers of Monitoring Points are not able to maintain stable connections. We are investigating this issue and will post updates as more information becomes available.
Jul 13, 10:50 EDT

APM - All Application Nodes - Network Path List page showing out of date data

Resolved - AppNeta Engineering has identified the root cause of the issue and applied a mitigation. We will conduct a post-mortem and post the result here.
Aug 5, 17:33 EDT

Update - As we continue to monitor the issue, we have confirmed that this may affect any application node. AppNeta Engineering is continuing to investigate the issue and will post updates here.
Jul 29, 11:41 EDT

Update - We are continuing to investigate this issue.
Jul 26, 19:44 EDT

Investigating - AppNeta Engineering has identified an issue whereby new network paths, as well as updates to existing network paths will not be immediately reflected in the Network Path List page. The latency in network path updates displaying may range from several minutes to several hours. This issue has been observed on the app-12 and app-13 application nodes. Current path data will still display correctly via the Path Performance page; only the Network Path List page is affected.

Alert processing remains unaffected by this issue and is operating normally.

We are currently investigating this issue and will post any updates here.
Jul 26, 16:03 EDT

Aug 4, 2021

Application Usage Monitoring Point Details page - historical hostname resolution issues

Resolved - This migration has completed and all historical hostname resolution data is now up to date.
Aug 4, 11:44 EDT

Monitoring - AppNeta Engineering is currently migrating a subset of historical hostname resolution data from one storage platform to another. During this time, the Application Usage Monitoring Point Details page may display incomplete or incorrect hostnames for historical data samples, for some customers. As the migration continues, this historical data will be backfilled from newer to older, and will display as expected.
Jul 26, 19:41 EDT

Aug 3, 2021

No incidents reported.

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

Jul 28, 2021

AppNeta Performance Manager Service Upgrade

Completed - The scheduled maintenance has been completed.
Jul 28, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 20:01 EDT

Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Jul 26, 19:00 EDT

Global Monitoring Points - Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Jul 28, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 16:01 EDT

Scheduled - On Wednesday, July 28th, AppNeta Engineering is planning to perform maintenance against our Microsoft Azure based Global Monitoring Point infrastructure. This maintenance will begin at 4pm EST and will conclude at 6pm EST. During this time, Global Monitoring Point connections may be interrupted for brief periods.
Jul 26, 17:05 EDT

Jul 27, 2021

AppNeta - Los Angeles, USA Monitoring Point Disruption

Resolved - This incident has been resolved.
Jul 27, 03:42 EDT

Identified - We are aware of an issue with the Global Monitoring Points in the Los Angeles, USA region that may affect Experience and Delivery monitoring data from this region. Our operations engineers are currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Jul 27, 03:17 EDT

Jul 26, 2021

AppNeta Performance Manager Service Upgrade

Completed - The scheduled maintenance has been completed.
Jul 26, 22:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 20:00 EDT

Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Jul 22, 19:00 EDT

Jul 25, 2021

AppNeta - Seattle, USA Monitoring Point Disruption

Resolved - This incident has been resolved.
Jul 25, 11:29 EDT

Identified - We are aware of an issue with the Global Monitoring Points in the Seattle, USA region that may affect Experience and Delivery monitoring data from this region. Our operations engineers are currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Jul 25, 01:41 EDT

Jul 24, 2021

No incidents reported.

Jul 23, 2021

APM - Application Nodes App-12 and App-13 - Network Path List page showing out of date data

Resolved - AppNeta Engineering has monitored this issue across the last few hours and with Network Path List page operating correctly throughout the duration, we have concluded that this issue is now resolved.
Jul 23, 20:42 EDT

Monitoring - The latency in network path updates displaying on the Network Path List page has subsided. We will continue monitoring this, and will post any further updates here.
Jul 23, 11:06 EDT

Investigating - AppNeta Engineering has identified an issue whereby new network paths, as well as updates to existing network paths will not be immediately reflected in the Network Path List page. The latency in network path updates displaying may range from several minutes to several hours. This issue has been observed on the app-12 and app-13 application nodes. Current path data will still display correctly via the Path Performance page; only the Network Path List page is affected.

Alert processing remains unaffected by this issue and is operating normally.

We are currently investigating this issue and will post any updates here.
Jul 22, 19:02 EDT

Jul 22, 2021

AppNeta - Honolulu, USA Monitoring Point Disruption

Resolved - This incident has been resolved.
Jul 22, 11:55 EDT

Identified - We are aware of an issue with the Global Monitoring Points in the Honolulu, USA region that may affect Experience and Delivery monitoring data from this region. Our operations engineers are currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Jul 22, 08:43 EDT

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