All Systems Operational
AppNeta Performance Manager - App ? Operational
AppNeta Performance Manager - Login ? Operational
Enterprise Monitoring Points ? Operational
Global Monitoring Points ? Operational
Experience Monitoring ? Operational
Delivery Monitoring ? Operational
Usage Monitoring ? Operational
AppNeta APIs ? Operational
Help & Resources Operational
90 days ago
100.0 % uptime
Today
AppNeta Help Desk ? Operational
90 days ago
100.0 % uptime
Today
Documentation ? Operational
90 days ago
100.0 % uptime
Today
AppNeta Education Portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Sep 16, 2019

No incidents reported today.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019
Completed - The scheduled maintenance has been completed.
Sep 11, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 20:00 EDT
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Sep 9, 19:00 EDT
Resolved - This incident has been resolved.
Sep 11, 16:25 EDT
Update - We are continuing to monitor for any further issues.
Sep 11, 15:55 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 11, 15:55 EDT
Update - Our providers have identified the root cause for the problems at our location CN, Shanghai and are working on a solution. The datacenter currently experiences a major issue in their switching platform, which caused a full outage at this location.
Sep 11, 13:40 EDT
Identified - Our infrastructure provider has identified a problem with the local data center. We will post updates as soon as we have any.

AppNeta Operations
Sep 11, 12:14 EDT
Investigating - We are aware of an issue with the Global Monitoring Points in the Shanghai, CHINA region that may affect Experience and Delivery monitoring data from this region. Our operations engineers are currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Sep 11, 11:38 EDT
Sep 10, 2019

No incidents reported.

Sep 9, 2019
Completed - The scheduled maintenance has been completed.
Sep 9, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:00 EDT
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Sep 5, 19:00 EDT
Sep 8, 2019
Completed - The scheduled maintenance has been completed.
Sep 8, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 23:00 EDT
Scheduled - Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the US, Los Angeles location.

The planned maintenance window is from 07 Sept 2019 at 11:00 PM ET through to 08 Sept 2019 07:00 am ET. During this maintenance window, you may experience outages or interruptions with Experience Monitoring from that region for up to 8 hours.

AppNeta Operations
Aug 30, 12:45 EDT
Sep 6, 2019

No incidents reported.

Sep 5, 2019

No incidents reported.

Sep 4, 2019
Completed - The scheduled maintenance has been completed.
Sep 4, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 22:00 EDT
Scheduled - Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the Sao Paulo location.

The planned maintenance window is from 4th September, 2019 at 22:00 ET through to 22:30 ET. During this maintenance window, you may experience outages or interruptions with Experience Monitoring from that region for up to 15 minutes.

AppNeta Operations
Sep 3, 18:48 EDT
Completed - The scheduled maintenance has been completed.
Sep 4, 03:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 03:01 EDT
Scheduled - Please be aware that due to important maintenance there will be a Global Monitoring Point service interruption at the BR, Rio de Janeiro location.

The planned maintenance window is from 4th September, 2019 at 3:00 am ET through to 3:30 am ET. During this maintenance window, you may experience outages or interruptions with Experience Monitoring from that region for up to 2 minutes.

AppNeta Operations
Aug 29, 00:50 EDT
Sep 3, 2019

No incidents reported.

Sep 2, 2019
Resolved - The issue with Global Monitoring Points in RS, Belgrade Region has been resolved. We are continuing to monitor the status of this region, and will provide updates if anything changes.

We apologize for any inconvenience this may have caused.
Sep 2, 21:21 EDT
Identified - We are aware of an issue with the Global Monitoring Points in the RS, Belgrade region that may affect Experience and Delivery monitoring data from this region. Our operations engineers are currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Sep 2, 18:32 EDT