Update - We have identified the root cause issue and applied a patch to address the performance issue.

We are continuing to monitor the system.
Jul 24, 23:29 EDT
Monitoring - We have restarted the affected service which has resolved the performance issues.

We are continuing to investigate the root cause.
Jul 24, 14:03 EDT
Investigating - We have identified performance issues impacting the app-02.pm.appneta.com application cluster. We are actively investigating the source of the degradation and working towards a resolution.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Jul 24, 13:37 EDT
AppNeta Performance Manager - App   ? Operational
AppNeta Performance Manager - Login   ? Operational
Enterprise Monitoring Points   ? Operational
Global Monitoring Points   ? Operational
Experience Monitoring   ? Operational
Delivery Monitoring   ? Operational
Usage Monitoring   ? Operational
AppNeta APIs   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 16, 2018

No incidents reported today.

Aug 15, 2018
Completed - The scheduled maintenance has been completed.
Aug 15, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 20:00 EDT
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Aug 13, 18:05 EDT
Aug 14, 2018

No incidents reported.

Aug 13, 2018
Completed - The scheduled maintenance has been completed.
Aug 13, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 20:00 EDT
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Aug 13, 18:04 EDT
Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018
Completed - The scheduled maintenance has been completed.
Aug 7, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 20:00 EDT
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Aug 7, 19:55 EDT
Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.

Aug 2, 2018

No incidents reported.