All Systems Operational
AppNeta Performance Manager - App   ? Operational
AppNeta Performance Manager - Login   ? Operational
Enterprise Monitoring Points   ? Operational
Global Monitoring Points   ? Operational
Experience Monitoring   ? Operational
Delivery Monitoring   ? Operational
Usage Monitoring   ? Operational
AppNeta APIs   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 19, 2018

No incidents reported today.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018
Completed - The scheduled maintenance has been completed.
Feb 15, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 20:01 EST
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Feb 8, 18:48 EST
Resolved - Our service provider has resolved both issues, and we have validated that Experience and Delivery monitoring has recovered.
Feb 15, 17:06 EST
Identified - We have identified a new issue affecting Experience and Delivery monitoring from Global Monitoring Points, beginning around 9:30am on Feb 15th. We have notified our service provider, and they are working towards resolution.
Feb 15, 14:12 EST
Monitoring - We have applied a temporary workaround, which has restored service from affected Global Monitoring Points. We will leave this incident open, pending a root cause fix by our service provider.

Please note: Experience monitoring data has been lost for all web paths originating from Atlanta, beginning around 3am on Feb 13th, until earlier today.
Feb 14, 22:37 EST
Identified - The root cause has been identified, and we are working with our service provider to resolve the issue.
Feb 13, 16:56 EST
Investigating - We are aware of an issue with the Global Monitoring Points in the Atlanta, USA region that may affect Experience and Delivery monitoring data from this region. Our operations engineers are currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Feb 13, 13:41 EST
Resolved - The issue with Global Monitoring Points in Delhi India Region has been resolved. We are continuing to monitor the status of this region, and will provide updates if anything changes.

We apologize for any inconvenience this may have caused.
Feb 15, 01:11 EST
Investigating - We are aware of an issue with the Global Monitoring Points in the Delhi India region that may affect Experience and Delivery monitoring data from this region. Our operations engineers are currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Feb 14, 18:43 EST
Feb 13, 2018
Completed - The scheduled maintenance has been completed.
Feb 13, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 20:00 EST
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Feb 8, 18:48 EST
Feb 12, 2018
Resolved - The issue with Global Monitoring Points in the London GBR region has been resolved. We are continuing to monitor the status of this region, and will provide updates if anything changes.

We apologize for any inconvenience this may have caused.
Feb 12, 14:19 EST
Monitoring - We are aware of an issue with the Global Monitoring Points in the London GBR region that may affect Experience and Delivery monitoring data from this region. Our operations engineers are currently investigating this.

We appreciate your patience and will post an update on this page when the issue is resolved.

AppNeta Operations
Feb 12, 13:29 EST
Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.

Feb 8, 2018
Completed - The scheduled maintenance has been completed.
Feb 8, 13:06 EST
Scheduled - Please be aware that due to maintenance planned by our service provider there may be a Global Monitoring Point service interruption for the Atlanta, USA region.

The planned maintenance window is from February 7th, 23:00pm ET through to February 8th, 5:00am ET. During this maintenance window, you may experience outages or interruptions with Experience Monitoring from that region.

AppNeta Operations
Feb 7, 17:15 EST
Feb 7, 2018
Resolved - The Global Monitoring Point release yesterday includes the latest fixes specific to this issue.

AppNeta Operations continues to monitor for other impactful security risks as well as any subsequent patches related to these CVEs and will apply remediation as necessary.

If you have any specific concerns about your AppNeta deployment, please contact support.

Sincerely,
AppNeta Operations
Feb 7, 13:46 EST
Update - Since the identification of this issue, AppNeta Operations are rolling out patches to various systems as they become available. At this time, all AppNeta Performance Manager applications nodes and hosting infrastructure have been updated with the patches available.

Available patches for enterprise monitoring points have been included in the latest monitoring point release. If you have not configured your monitoring points to receive updates automatically, please review and ensure you have executed the latest monitoring point upgrade.

AppNeta Operations continues to monitor for other impactful security risks as well as any subsequent patches related to these CVEs and will apply remediation as necessary.

If you have any specific concerns about your AppNeta deployment, please contact support. (mailto:support@appneta.com)

Sincerely,
AppNeta Operations
Jan 30, 18:00 EST
Monitoring - AppNeta is aware of recently disclosed research regarding the side-channel analysis of speculative execution on modern computer processors (CVE-2017-5715, CVE-2017-5753, and CVE-2017-5754) and is actively working to mitigate the related risk.

In summary, there are two related exploits which have been named Meltdown and Spectre. At a high-level Meltdown and Spectre exploit critical vulnerabilities in modern processors, allowing programs to access data from areas of memory which the program should not normally have access to. For example, a specific written piece of software running on a vulnerable computer could retrieve passwords from memory.

The AppNeta operations team is pushing out patches for application infrastructure and operating systems as they become available. Much of the underlying architecture has been patched. In addition to regularly applying necessary system patches for specific issues like this, AppNeta takes several other security precautions to ensure access to our application systems is restricted.

Please be aware that there may be short service disruptions over the next few days with little or no notice as these critical patches are deployed to our Cloud Application Nodes, Global Monitoring Points and Enterprise Monitoring Points.

If you have any specific concerns about your AppNeta deployment, please contact support: https://tickets.appneta.com

Sincerely,
AppNeta Operations
Jan 5, 14:29 EST
Feb 6, 2018
Completed - The scheduled maintenance has been completed.
Feb 6, 15:00 EST
Verifying - All Global Monitoring Points have been upgraded, and we are proceeding with verification.
Feb 6, 12:47 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 12:00 EST
Scheduled - Global Monitoring Points will be upgraded on February 6th, 2018 between 12pm and 3pm ET. This upgrade may result in a gap of up to 45 minutes in Experience and Delivery monitoring history, and no alerting from these locations during the upgrade.

Remember that this page always has the most up-to-date information regarding the status of the AppNeta service. Subscribe for a reminder just prior to the service window.
Feb 2, 13:33 EST
Completed - The scheduled maintenance has been completed.
Feb 6, 10:52 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 10:00 EST
Scheduled - Global Monitoring Points in the Canada, Toronto and US West, Oregon regions will be upgraded on February 6th, 2018 between 10am and 12pm ET. This upgrade may result in a gap of up to 45 minutes in Experience and Delivery monitoring history, and no alerting from these locations during the upgrade.

Remember that this page always has the most up-to-date information regarding the status of the AppNeta service. Subscribe for a reminder just prior to the service window.
Feb 2, 13:47 EST
Feb 5, 2018
Completed - The scheduled maintenance has been completed.
Feb 5, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 20:01 EST
Update - Due to an issue detected in the latest AppNeta Performance Manager release, we have rescheduled this maintenance window to allow time for resolution.

AppNeta Operations
Jan 31, 15:07 EST
Scheduled - Every two weeks, we deliver the latest updates to AppNeta Performance Manager.

* For a brief time during this window, you may not be able to log in.
* The upgrade will not produce any gaps in your Delivery or Usage monitoring history, however there may be a small gap in Experience monitoring history (typically no more than 10 minutes) at the time your instance is upgraded.
* Advanced Voice Assessments and Voice/Video Tests that are either scheduled to start or are running during this window will need to be restarted.
* Report schedules will be paused during this window, so any reports scheduled to run at this time will be missed.

Release notes are available here: https://docs.appneta.com/release-notes.html

Thank you!

AppNeta Operations
Jan 29, 17:31 EST