Our service provider has resolved both issues, and we have validated that Experience and Delivery monitoring has recovered.
Feb 15, 17:06 EST
We have identified a new issue affecting Experience and Delivery monitoring from Global Monitoring Points, beginning around 9:30am on Feb 15th. We have notified our service provider, and they are working towards resolution.
Feb 15, 14:12 EST
We have applied a temporary workaround, which has restored service from affected Global Monitoring Points. We will leave this incident open, pending a root cause fix by our service provider.
Please note: Experience monitoring data has been lost for all web paths originating from Atlanta, beginning around 3am on Feb 13th, until earlier today.
Feb 14, 22:37 EST
The root cause has been identified, and we are working with our service provider to resolve the issue.
Feb 13, 16:56 EST
We are aware of an issue with the Global Monitoring Points in the Atlanta, USA region that may affect Experience and Delivery monitoring data from this region. Our operations engineers are currently investigating this.
We appreciate your patience and will post an update on this page when the issue is resolved.
Feb 13, 13:41 EST